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User’s Guide Special keys
F.11
Line keys
If some of your programmable feature keys have been programmed as line keys (or you can program
line keys using PROGRAM 2), press an unlit key to access the line. An outside call transferred to your
station can be answered by simply lifting the handset or pressing SPEAKER. You do not have to press
the line key. The LED indications for the line keys are:
LED Line status
Solid red
In use
Solid green
Connected to your station
Blinking red
Ringing at another station
Blinking green
Ringing at your station
Slowly blinking red
On hold by another station
Slowly blinking green
Held by you
Note: Dialing 9 (or 8 or 71–76) to be assigned a line automatically is always available.
Private line
If a private line has been assigned to your station, you must have a line key programmed (see pages
C.2–C.3) in order to access it.
Optional features
The following optional features may be accessible from your station. See the Administrator for details.
In many of the cases you can dial the appropriate feature code (one that starts with 5) to activate or use
the feature. In some instances, you must use a programmable feature key to serve as an on/off key for
the feature (see “Programmable feature keys,” page C.2).
Notes: In the codes below, XXX = ACD department number and YYY = extension number.
Codes tinted gray are the only codes that can be programmed on a 12-Key Feature Phone.
Code(s) Key usage Page Code(s) Key usage Page
199
Overhead page E.10
569
Background announce F.12
560
Manual day/night/holiday mode F.11
570
Conference
561
Service observing F.12
571
Personal greeting 1 F.12
5XXX
ACD agent log on/off I.1
572
Personal greeting 2 F.12
562
ACD agent wrap I.1
573
Personal greeting 3 F.12
563XXX
ACD administrator I.1
574
Missed-Call Key F.13
564
Headset operation F.12
575, 576
Virtual Answer Keys F.13
565
Call forward F.12
577
QuickPage F.14
565YYY
Call fwd. to specific extension F.12
578
Mute/DND
566
Redial
579
Voice mail
567
Release
580
Override ring F.9
568
Message monitor key F.10
- ESI Feature Phone 1
- User’s Guide 1
- ISO 9001-certified company 2
- Table of contents 3
- User’s Guide introduction 5
- 48-Key Feature Phone 6
- 24-Key Feature Phone 8
- 12-Key Feature Phone 9
- Connecting your ESI phone 10
- Tutorial 11
- Help during a call 11
- Exiting Help mode 11
- User programming menu 13
- 1 Select personal greeting 14
- 2 Programmable feature keys 14
- Key type and LED indication 15
- 3 Station options 16
- 4 Station audibles 16
- 5 Password 17
- 3 Pager notification 18
- 4 Urgent message activation 18
- Voice mail operation 19
- Leaving messages . . 20
- AutoPage 21
- Off-premises “reach me” 21
- Message retrieval 22
- New message skip 23
- Virtual Mailbox Key 24
- Live recording 25
- Introduction 26
- Message delivery 26
- Status indicator lamp 27
- Optional voice mail feature: 28
- Guest mailboxes 28
- Password 29
- Urgent messages 29
- 1 Select question 33
- 2 Password 33
- ESI Feature Phone operation 35
- Programmable feature keys 36
- Fixed-feature keys 36
- Keys’ LEDs (lamps) 36
- Dial tone 37
- Basic phone use 37
- Direct station selection 38
- . . . to another station 39
- Conference calling 40
- Call forwarding 41
- Call waiting 41
- To place a call on hold 42
- Exclusive hold 43
- Paging 44
- Call pickup 44
- Optional features 45
- Special keys 47
- Auto-dialing using Esi-Dex 48
- User’s Guide Special keys 49
- Using Esi-Dex: An example 54
- Override ring 55
- Personal greeting reminder 56
- Headset operation 56
- Outside dial tone preference 56
- Line keys 57
- Missed-Call Key (Code 574) 59
- QuickPage (Code 577) 60
- Voice mail (Code 579) 60
- Override ring (Code 580) 60
- Remote IP Feature Phone 61
- Troubleshooting 62
- Using Esi-Link 63
- Examples 64
- Dialing an Esi-Link location 65
- Transferring calls 66
- Voice mail 67
- Other Esi-Link features 69
- Conferencing 71
- Using Esi-Link User’s Guide 72
- ACD agent operation 73
- Wrap mode 74
- LED indicator 74
- Display indications 74
- ACD administrator key 75
- Analog stations 77
- Call hold 78
- Call pick-up 79
- Message waiting indication 80
- Retrieving messages 80
- (see page J.4) 81
- Analog station programming 82
- Phone delivery 83
- Pager notification 83
- 1 Delivery options 84
- 2 Phone delivery 84
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